Artem Kirillovich Sotnikov

Leading the analysis, design, and implementation of internal IT platforms and processes to enhance operational efficiency and stakeholder satisfaction.

• Streamlined business requirements gathering and formalization for critical systems, including Jira, Confluence, and BMC Remedy, ensuring alignment with strategic objectives.
• Configured and optimized Jira, Confluence, BMC Remedy, and Robin RPA, enhancing system performance and user experience across internal platforms.
• Managed T&M contractors and oversaw work execution, ensuring timely project delivery and adherence to quality standards.
• Developed and supported ITSM processes, contributing to uninterrupted platform service and 100% SLA compliance for critical IT infrastructure.
• Designed and delivered training webinars for HiPo, R&D, and Project Office staff, improving user adoption and system proficiency.
• Contributed to the development of IT service passports in collaboration with quality management, standardizing service delivery and enhancing system reliability.

Supported and enhanced critical IT platforms, driving project implementation and ensuring operational continuity for internal stakeholders.

• Maintained and administered key IT platforms including Jira, Confluence, Gitlab, and BMC Remedy, ensuring optimal functionality and user access.
• Collaborated with internal stakeholders to implement 12 new projects and 3 new spaces, expanding platform capabilities and supporting business growth.
• Achieved a record of zero overdue SLAs throughout the internship, demonstrating exceptional commitment to service reliability and timely technical maintenance.
• Executed timely technical maintenance and emergency recovery work, minimizing downtime and ensuring continuous service availability.

Spearheaded e-commerce operations and marketplace strategy, driving brand launches and revenue growth for multiple product lines on Wildberries and Ozon.

• Launched Tatis's marketplace account from inception, successfully positioning 2 target products into top-performing categories.
• Introduced a new BlossomPlan brand in the "Clothing" category on Wildberries, achieving a monthly turnover of 900,000 rubles for a new SKU by August 2023.
• Managed and optimized advertising campaigns with allocated budgets, significantly increasing product visibility and sales performance.
• Conducted comprehensive marketplace and product analysis, identifying growth opportunities and informing strategic decisions for new and existing offerings.
• Supervised production staff, ensuring efficient operations and timely fulfillment to meet marketplace demands.

Analyzed compensation structures and proposed strategic updates to intern payment systems to enhance talent acquisition and retention.

• Conducted in-depth analysis of the intern labor market, identifying key trends and benchmarks for compensation strategies.
• Formulated and presented comprehensive proposals for updating the intern compensation system to senior management, influencing strategic HR decisions.
• Developed data-driven hypotheses on compensation adjustments, aiming to improve competitiveness and attract high-caliber interns.

Coordinated and executed initiatives to boost young personnel engagement, developing structured methodologies for focus group implementation.

• Established clear objectives for focus groups, ensuring alignment with the "Increasing engagement among young personnel" project goals.
• Developed a comprehensive guide for conducting focus groups, standardizing methodology and ensuring consistent data collection.
• Created essential materials within TrainingSpace, facilitating effective and structured focus group sessions.

Led curriculum development and instruction for AR application development, successfully educating 80 children in Unity programming.

• Developed and delivered a comprehensive two-week course program on AR applications in Unity, engaging young learners in technical education.
• Conducted two successful camp sessions, providing pro bono training to 80 children in AR development.
• Produced an educational video course on AR track development, expanding learning resources and reach.
• Assisted in recruiting teaching staff and developing plans for other educational tracks, contributing to broader program success.